I'm Not Dead

It's been a chaotic month, for sure.  I miss writing, but what do you write about after such an absence?  So I continued to deem my life experiences too boring to publish.  But I have hit the point where I have something that bothered me based on principle so badly that I have to vent.
I went looking for a new pair of khakis for work at Old Navy today.  The overall shopping experience was pleasant- nothing to complain about.  I was even pleased when I did not get pestered to open a credit card with them at the register.  But then, after I had paid, it happened:  a survey printed out.  I was happy to take the survey and report on my good experience... then the cashier wrote her name on my receipt so I could "say something good about" her, which was mildly grating but nothing I would complain about.  What happened next goes against roughly 14 years of employment in the customer service industry:
She told me that I needed to make sure to give them all nines and tens as she wrote '9 &10!' on the top of the receipt!!!! She even went one step further and told me (and also wrote down for me) that eights or below gave them a zero score!!!!
Now (as usual) I have not one, but two problems with this.
1) Really?!?!  The survey your company gives me has a ten point scale they make me choose from, implying they want a very precise answer, but then invalidate 80% of my options without my knowlege?!?!
2)Whether or not that is really what happens, you honestly wrote instructions all over my receipt on how to score you on something that is supposed to be anonymous and honest?  Do you really suck so bad- or have so little respect for my actual opinion- that you have to tell me to give you great scores? 
I was completely insulted.  Does that make me crazy?

CL
 

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